Enjoy family vacation in Southern California hotel.

“An excellent stay. We arrived at the Residence Inn-Anaheim with 3 children and we were ready to wind down! They have a nice sized pool with a whirlpool, which my kids really enjoyed! We stayed in the awesome family suite, which had a full-size kitchen, which really helped with the food budget. The staff always made sure there were enough towels on hand and my kids loved their room with the bunkbeds and kid-sized bathroom. The master suite was more than enough, and did I mention they had three TVs, one in each room. The hotel also provided a free fullbreakfast, and a 'Manager's Special', which was a meal in the late afternoon, Mon.-Thursday. The service was great! I would highly recommend this hotel. It ROCKS!”

- Family from Glendale, Arizona

“Great hotel in Anaheim! I do a lot of traveling and I can honestly tell you that this is by far the best family hotel that we have ever stayed at. The staff is friendly, the rooms are unbelievable, the grounds are beautiful, and we loved the pool and basketball courts. If traveling with kids, do not think of going anywhere else.”

- Family from Fargo, North Dakota

“I love the Residence Inn Anaheim on Clementine. We usually stay here when we visit Disneyland. The first big plus is early check-in. They let us check-in at 7:00 a.m. We had a studio room which was very clean. They also have a daily breakfast buffet and a light dinner buffet Mon-Thur. The grounds and pool area (open 24 hours are very clean, and the Jacuzzi is hot and bubbly. My kids and I had a blast swimming at 2:00 am. The soda machine is kept on night and day so we never had to buy soda. In the morning we would fill up our empty water bottles with soda before hitting the parks. At night, after the parks we'd stop by the lobby and have a soda and free freshly popped popcorn (tastes like Disneyland's -YUM!) The shuttle van was never a problem. It ran continuously. We've stayed at 15 different hotel/motels in the area and this one is our favorite.”

- Family from the San Francisco Bay Area

“Our family spent 7 days at the Residence Inn Anaheim. The hotel is very well kept and the service was superb! The morning breakfasts were very good (waffles, eggs sausage, toast, juice) and Monday through Thursday there was dinner meals – soup and sandwiches one day, tacos another - which really helped our budget, plus free soft drinks during the day. The swimming pool was clean and refreshing. The suites had plenty of towels, a nice kitchen and free grocery service (they pick up your grocery order and leave in your room). W e really loved the shuttle service to Disneyland with very helpful drivers. We had a fantastic stay and would stay here again without question!”

- Family from Vancouver, Canada

“A fantastic hotel experience. My sister, 6-year old daughter and I stayed at the Residence Inn on Clementine for the week of May 15 - 22, 2004 and what an incredible experience we had. We stayed in a two-bedroom suite with our own private hot tub (great after a long day at the park). The room was fantastic - lots of space, a full kitchen, and two full bathrooms. The rooms, grounds and gatehouse were immaculately kept, and I just can't say enough about the incredible staff. They all went out of their way to ensure that our stay was a memorable one. We took full advantage of the complimentary buffet breakfast and week-day suppers, not to mention the free pop available all day. A family-oriented must-stay hotel!”

- Family from Chilliwack, British Columbia, Canada

"We want to thank ALL of you for making our stay here absolutely WONDERFUL! From the moment we arrived, to the meoment we left, we were treated like royalty by the front-lines staff as well as those behind the scenes. Your desk reception staff is so genuine, kind and extremely professional. Your cooks and wait staff were superb! Your maintenance crew and housekeeping staff are obviously filled with excellent work ethic and professionalism. This place is beautifully kept and extremely clean! We want to give a very special thank you to our housekeeping attendant for our room. Whomever that was went ABOVE and BEYOND and did not cut any corners! It was so wonderful to come back to our room with the kitchen completely overhauled and everything freshly made up. This person or persons should be recognized for their hard work and professionalism. The last time we came to Disneyland was 6 years ago with my beloved mom. 7 months late, she died of breast cancer. You all made our return so wonderful and memorable and comfortable There was no sadness! We didn't stay here but sure wish we would have. This is the ONLY hotel that we will ever recommend to friends and family. Thank you! God Bless!"

- Family from Dallas, Texas

"On behalf of my family, I would like to take this opportunity to thank you and your staff at the Residence Inn by Marriott Anaheim Maingate for a wonderful stay last month. Your staff did a wonderful job. Our room, as always, was very nice, the grounds beautiful, and the hot breakfasts were incredible. We loved the breakfast selections you provided and enjoyed the fabulous barbeque Wednesday evening. Our week long visit to Disneyland and Newport Beach was fabulous and relaxing. Thank you.

I would expecially like to take the time to recognize one of your employees, Roger Rodriguez. He did an outstanding job making us feel right at home. He took the time each day to greet us each, patiently answered our questions, and always made us feel right at home. He is truly a wonderful ambassador and spokesperson for your company. Please take the time to recognize Roger for his professionalism, hospitality and for a job well done. He deserves it.

The Residence Inn by Marriot Anaheim Maingate truly is our "Home away from Home!" In fact we've liked it so much that we have been staying on your property every time we visit Disneyland and Southern California, and you have always provided us with a wonderful stay. We always highly recommend your hotel to our family, friends, and coworkers. In fact, at our company we are known as the Disneyland experts/fanatics and our fellow coworkers often ask us for our advice when they are planning their visit to Disneyland. We always recommend the Residence Inn by Marriott Anaheim Maingate with great enthusiasm. We look forward to visiting you and your staff again this coming November. "

-Family from Davis, CA

"Hello I just wanted to take some time to thank you and all of your hospitality. I would also like to tell you about my experience at your hotel. We had a wonderful time but unfortunately my six year old daughter become ill on our stay. As we came down to the social hour we began talking to Shardae at the main desk and we mentioned how our daughter was bummed because she can't go to Disneyland and has to stay in the room all day. About an hour or so later there is a knock at the door and it is Shardae with a bag in her hand and a big smile. She brought my daughter a bag of coloring books, crayons and other toys to keep her occupied. I was so taken back because out of the 200 rooms she rememebered us, it just shows how great customer service is at this hotel it just made us feel so important and again I thank you and I will recommend this hotel and I will be back."

-Family from Dallas, TX

"This past August our family had an 11 night stay at the Residence Inn by Marriott, Anaheim Maingate and we experienced a welcome, clean, and friendly environment that we enjoyed very much.

The staff were open and friendly, the services provided were most appreciated and your location to Disneyland was great. Of particular note, we would like to acknowledge Maria, the breakfast room worker who greeted our family, in particular our 7-year-old, everyday with a warm and welcoming smile. Her friendly and caring manner made our mornings something to look forward to.

We are planning a second trip to Disneyland in a couple of years and will be looking forward to staying with you again at the Residence Inn, Anaheim Maingate. We have told many of our friends about your welcoming place.

We would like to pass on our gratitude and thanks to the staff for making our daughter's first Disneyland experience one she will never forget.

-Family from British Columbia, Canada

"I want to thank you for our family's recent stay at your facility, Residence Inn by Marriott Maingate, October 6-11, 2007.

I am a Platinum Medallion Marriott Member and stay in lots of Marriott properties. I have a pretty good feel for the good ones and the not so good ones. Your facility was amazing and so very well kept for the throughput. All of your staff extended their help whenever needed. My congratulations to you for your excellent management skills!

I would like to extend a special thanks to one of your employees; Ms. Mishelle Valadez. Ms. Valadez helped me with our room locations (total of 3 rooms) prior to our arrival. These rooms and their locations were perfect for our family of 11. Our family will always remember this trip and we all look forward to staying with you and your team again in the near future.

Thanks again for your care during our family's vacation."

-Family from Salt Lake City, Utah

"I wanted to be sure and Thank-you for the lovely time we had at your hotel. You were kind enough to upgrade us at check-in into the penthouse near the basketball courts. It was the perfect location for us!

All of your staff is awesome and so helpful. Lucy in the restaurant was always so efficient and kind. It was also a pleasure to meet her son and have him play basketball with my sons. It was so nice to see that you support your staff in such kind ways. Zeth at the front desk did a wonderful job helping us with directions and always had a smile. Your housekeeping staff was always friendly and did an excellent job!

My 5 year old son said he liked the "hotel" the best, even better than "Disneyland"! That about wraps it up. We had an excellent stay at your property. We hope to return in the not too far future and will tell all our friends the best place to stay when in Anaheim is your hotel.

Blessings."

-Family from Phoenix, Arizona

"I've never been so impressed by service at a hotel. Everyone always seems to care about everything but me...but that all changed on our recent trip to your location, and I can't wait to tell all my friends where they should stay on their next trip. But enough about me, I want to tell you how incredible your staff is.

First, let me give you a brief background: I took my family to Disneyland last March for 4 days. We stayed at the Embassy Suites and, while it wasn't a bad stay, we knew that there was likely better out there. Based on reviews of your hotel on Trip Advisor, I booked 5 nights, and hoped for the best.

Well, your service beat my best expectations.

We checked in at 10am on March 5th, and I completely expected to wait until later that night for a room, but alas, the woman at the counter informed me that she WOULD find a room. She even remarked that I had reserved a crib. "Impressive," I thought. Embassy Suites forgot that when I checked in last year...

Well, we checked into our room, and my wife immediately remarked, "This is sooo much nicer than last time!" The kids agreed, and my four year old daughter even did a dance when she saw the Mickey and Minnie painting over the fireplace. But that's when I remembered ---- I forgot to bring an electric fan to deaden the noise of neighbors! My wife told me to call the front desk to see if they had one. They didn't. "Oh well," I though. I'll just go to Target later and buy one.."

With that, our family set off for -- and spent the remainder of the day at -- Disneyland...where I (somehow) proceeded to lose all of our tickets for the remainder of the trip and the tickets I had purchased for my parents, as well.

In all, $659 of tickets...gone. Needless to say, I was very depressed..

We shuffled back to the hotel, me knowing that we had 3 days left and no tickets, but I certainly couldn't tell the kids. Well, we opened the door to the room and there in the middle of the room, was the fan I had called about earlier.

Now, granted, seeing a fan didn't make up for the idea that I had to spend another $600 for tickets, BUT the idea that your staff cared enough to keep searching past our 39 second phone call earlier really helped turn my sanguine attitude around.

I was pretty impressed...but the thought of the lost tickets still crept back into my head, and the wife and I decided that we needed a beer. I took solace in the thought that I only need to go to one store now, "since we already have a fan". But before I drove off in search of a 7-11, I decided to check the market in your lobby to see if they sold beer..

Sure enough, they did. So I grabbed a 6-pack and set it on the counter.. As the smiling woman began to ring me up, I recounted my grief over losing our Disney tickets. I wasn't really looking for sympathy, I guess....I just wanted to vent to someone who wasn't my family -- and not see sadness or get yelled at :-).

She smiled and looked at me for a moment, and then said: "You sound pretty depressed."

"I guess I am," I admitted.

Then she did something that she didn't need to, wasn't required, and was purely spontaneous.

"The beer is on the house."

I was incredulous. And to be honest, I wasn't quite sure that I'd heard her right. "That's not what business' do," I thought, and I looked at her quizzically.

"I hope your trip gets better from here," she said with a smile.

"Wow," I realized. "She really means it."

And that was the moment that I was blown away. I mean, here I was, determined that my trip was ruined, and yet the hotel staff was taking steps to help make me feel AT HOME. I wasn't excited that someone bought me a $6 package of beer, I was excited that someone just simply cared enough to express some sort of sympathy. It seems small, but at that moment, it made all the difference in the world to me. It's really something that's seemingly so small that really meant so much.

Well, we ended up having a great time, and through it all, I keep remembering how such (almost) trivial tasks by your staff meant mountains to me and my family.

We've just started making Disneyland an annual tradition for our family, but I can assure you, we've already found the place that we -- and our friends will stay for years to come.

Thanks again from the bottom of my hear and please let your staff know how little acts of kindness can really change people's day...and trip!

-Family from Valencia, California

"Everything was fabulous! The breakfast was very convenient, staff was very friendly none more nice than Sherrday it seemed like people were very nice but Sherrday was very cheerful and had a lovely smile. Thank you for allowing us to stay at your hotle keep up the good work."

-Family from Mexico City

"I just wanted to let a manager know how fantastic my stay was. I spoke with Shardae almost every morning. I actually looked forward to speaking with her. She would also pull the weather report up for us each morning along with saving us a newspaper and USA Today. Whenever I would see her free I would go and talk to her, I even found out we were both born in Germany. I just wanted to give positive feedback. I k now most of the time you only receive the negative but not the positive. So i just wanted to let you know that I had a great stay and loved your property. I will be back, thank you all!"

-Family from Southern California.

"We have selected to stay at Marriott Residence Inns for several months each year over the past eight years and are Platinum Premier Elite members. Three years ago we began to stay at the Maingate Marriott Residence Inn in Anaheim. At that time this property was undergoing many required management changes. We write this letter to positively acknowledge the changes we have witnessed in the operation of this Marriott. The physical changes are evident and the quality of service reflect pride and commitment of many levels of staff, in particular maintenance, house-keeping, food services and the front desk.

One of the key reasons we have decided to stay on this site is the caliber of the front desk staff. The front desk staff we have come to know over time embody the Marriott's mission and vision. Under the capable leadership of the front desk manager, Mishelle Valadez, the staff has worked purposefully, sensitively, and efficiently to meet our professional needs. We have also witnessed them effectively and productively address the diverse requests of many other clients.

We specifically wish to acknowledge: Melissa Marshall, Roger Rodriguez, Shardae Allen, Grant Miller, and Cathy Gonzales. Over a three-year period we have witnessed them to listen to clearly understand requests made by individuals and groups and then to respond thoughtfully, demonstrating insight and excellent judgment. Clearly they are dedicated to establishing an environment or support for all to ensure guests receive service of the highest quality.

During stressful times such as the construction of and interviews for positions at the Anaheim Garden Walk, parking for Marriott guests was exceptionally difficult. Mishelle Valadez actively responded to the complaints of many guests to resolve the problem. She continually demonstrates, with integrity, as do other front desk personnel such as Melissa and Roger, accountability to and for guests at this inn. Mishelle Valadez, as a front desk manager, acts and is seen to act as one who manages with knowledge and who actively supports and develops the capacity of the front desk staff. We have, over the years, interacted with many guests who consistently identify that they have and will continue to return because the front desk staff we have mentioned.

As professionals who spend much time away from their own home and family we wish to acknowledge this facility and these specific employees who are dedicated to fostering a culture of service and support. We believe that the qualities and characteristics of these employees embrace the Marriott culture."

-Business travelers from Ontario, Canada

"I want to follow up and let you know that we had a great time in Anaheim and really enjoyed staying at your property. The room was very nice and large. The hot weather made the pool especially nice and the staff was just great. There was one lady in particular that was very kind and always had a nice smile on her face. I did not get her name but she worked in the breakfast area clearing tables and made the morning experience very positive each day.

Thanks again, we will be back next time we are in Anaheim."

-Family from Portland, Oregon

Residence Inn by Marriott - Anaheim Maingate, CA
1700 S. Clementine St., Anaheim, CA 92802
Phone: 714-533-3555 Fax: 714-535-7626